LAY HONG, T.; MARIMUTHU, M. RELATIONSHIP BETWEEN SERVICE QUALITY AND CUSTOMER SATISFACTION: A STUDY OF MALAYSIAN BANKING INDUSTRY. Journal of Technology Management and Technopreneurship (JTMT), [S. l.], v. 2, n. 2, 2015. Disponível em: https://jtmt.utem.edu.my/jtmt/article/view/246. Acesso em: 16 apr. 2024.