SELAMAT, A. S.; TAY, Y. Y. THE IMPACT OF ONLINE RETAIL SERVICE QUALITY ON CUSTOMER SATISFACTION. Journal of Technology Management and Technopreneurship (JTMT), [S. l.], v. 8, n. 1, p. 32–51, 2020. Disponível em: https://jtmt.utem.edu.my/jtmt/article/view/6008. Acesso em: 2 mar. 2024.