The Journal of Technology Management and Technopreneurship (JTMT) <p align="justify"><strong>The Journal of Technology Management and Technopreneurship (JTMT) (e-ISSN 2289-8158)</strong> is a refereed journal, published once a year by Faculty of Technology Management and Technopreneurship, UTeM. The first issue of <em><strong>JTMT</strong></em> was launched in December 2012. This journal is published annually in December. The primary purpose of the <em><strong>Journal of Technology Management and Technopreneurship (JTMT)</strong></em> is to publish are scholarly research articles in the fields of technology management and technopreneurship. As the official journal of the Faculty of Technology Management and Technopreneuship (FPTT), Universiti Teknikal Malaysia Melaka (UTeM) the <em><strong>JTMT</strong></em> is recognized as a primary instrument for projecting and supporting the goals and objectives of this university, which include scholarly research and the free exchange of ideas. <em><strong>JTMT</strong></em> is a journal with an international coverage aims to become a leader in the field of technology management and small business research.</p><p align="justify">High-quality papers are now invited for submission in the following areas of interest:<br />• Technology Management<br />• Technopreneurship<br />• Human Resource Management<br />• International Business<br />• Marketing<br />• Strategic Management<br />• Operations Management<br />• Management and Organization Studies<br />• Entrepreneurship and Small Business Management<br />• Business and Management<br />• Quality and Performance Management<br />• Supply Chain Management<br />• Innovation Management<br />• Systems, Tools and Platforms for Innovation Management<br />• Other related topics</p><p align="justify">JTMT is currently abstracted and indexed in Google Scholar; MyJurnal</p> en-US <span>Authors who publish with this journal agree to the following terms:</span><br /><ol><li><span>Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a </span><a href="" target="_new">Creative Commons Attribution License</a><span> that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.</span></li><li>Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.</li><li><span>Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See </span><a href="" target="_new">The Effect of Open Access</a><span>).</span></li></ol> (Mohammed Hariri Bakri) (Dr. Muhammad Imran Qureshi) Wed, 02 Dec 2020 05:16:10 +0000 OJS 60 BARRIERS OF SUPPLY CHAIN DIGITALIZATION FROM THE PERSPECTIVE OF MALAYSIAN SMEs <p class="Els-Abstract-text"><span lang="EN-US">As the world is venturing the fourth phase of Industrial Revolution (IR4.0), concern on digitalization in business processes is also rising. Malaysian government has encouraged the small and medium enterprises (SMEs) to implement the digitalization alongside large companies to increase the business growth. This paper attempts to explore if the SMEs find it difficult to implement digitalization in their supply chain management process. Precisely, this paper seeks to comprehend if poor technology capabilities, insufficient procedures and guidelines, workforce training, and resistance to change are preventing the SMEs to adopt digital supply chain. Besides the use of secondary data from various sources to enhance the understanding on technology adoption and behavior towards this adoption, this paper also proposes a conceptual model, developed from technology, organization, and environment (TOE) framework and theory of planned behavior (TPB). To get this model improved, empirical data will be collected through qualitative methods including semi-structured interviews and participant observations.</span></p> Nurul Muna Najiah Sued Copyright (c) 2020 The Journal of Technology Management and Technopreneurship (JTMT) Wed, 02 Dec 2020 00:00:00 +0000 THE EFFECT OF RELIGIOSITY ON LEARNING ACHIEVEMENT OF HEALTH DIPLOMA STUDENTS IN BANDA ACEH, INDONESIA <p>This study aims to determine the effect of religiosity on the learning achievement of Health Diploma III students in Banda Aceh City and Pidie district, Aceh Province, Indonesia. Using quantitative methods, data collection techniques were carried out by distributing questionnaires to students at the Diploma III Health Institute in Banda Aceh City and Pidie district. Data were analyzed using Amos SEM (Structural Equation Modeling) analysis. The results of this study indicate that religious studies at the D-III Institution of Health have a significant effect on the achievement of the cumulative achievement index of students both in the City of Aceh and Pidie Regency. The results of the study in the Pidie district showed a significant level of p=0.001 (p&lt;0.001) and the results of the test of the influence of religiosity on learning achievement showed that the dimension of student religiosity had no effect on the learning achievement of Diploma III health students.</p> Muslim Usman, Amiruddin Ahamat Copyright (c) 2020 The Journal of Technology Management and Technopreneurship (JTMT) Wed, 02 Dec 2020 00:00:00 +0000 THE IMPACT OF ONLINE RETAIL SERVICE QUALITY ON CUSTOMER SATISFACTION <p><em>E-commerce has grown and most of the firms rely on e-commerce platform to sell their products through online. However, a significant determinant of the e-commerce viability depend on the electronic service quality as low quality services provided will dissatisfied customer and result in failure of online business. The research study aims to investigate the factors of online retail service quality that contribute to customer satisfaction. E-service quality dimensions was modified from SERVQUAL model and five variables like website design, website personalization, reliability, responsiveness and trust would be measured to examine their influence on customer satisfaction. A total of 390 completed set of questionnaires has been gathered from the online shoppers in Malacca, Malaysia. This study was a descriptive research study and conducted using a quantitative method. Primary data and secondary data used for the data collection. SPSS software is used to analyze questionnaire-based survey data. According to the Pearson Correlation analysis, the result showed that all independent variables have a significant relationship with customer satisfaction. Website design, website personalization, responsiveness and trust acted as the factors of online retail service quality that contribute to customer satisfaction according to hypotheses study but website design has the greatest influence on customer satisfaction. The contribution of the finding is it provides guidelines for the e-retailers in the management of business to improve the business success rate.</em></p> Atikah Saadah Selamat, YAH YING TAY Copyright (c) 2020 The Journal of Technology Management and Technopreneurship (JTMT) Wed, 02 Dec 2020 00:00:00 +0000 THE EFFICIENCY OF CASH MANAGEMENT PRACTICES AT GOVERNMENT AGENCIES IN MELAKA <p>The purpose of this study is to explore the efficiency of cash management practices at government agencies in Melaka. The case study was conducted mainly at the Melaka’s Land and District Offices (Melaka Tengah, Alor Gajah and Jasin) and as well as the Melaka's Land and Mineral Office. A survey was carried out through a set of questionnaires. Out of 472 sample sizes, 215 responses have been obtained from the staff that is directly involved with the cash management practices in those four (4) agencies. Based on the findings, 97.2% of the respondents believed that the Green Cash Management (GCM) practices with the use of the e-SPEKS system have eased the top management to monitor and control the agencies’ cash flows. The findings also recognized that most of the respondents believed the time consuming for transferring the cash has been reduced with the use of Cash in Transit (CIT) (95.4%). In terms of Physical Cash Management (PCM), 88.3% of participants agreed that the quality of services has steadily improved with the practice of physical cash management. Apart from that, based on the responses associated with Talent Management (TM), 98.6% of the respondents agreed that the main priority on talent management of cash management practices is to increase the quality service of the government agencies. The result also indicated that there was a positive relationship between GCM (.628), TM (.657) and PCM (.662) with the Implementation of Cash Management (ICM) practices. In fact, the result also showed that there was a strong positive relationship between CIT (.761) with the ICM practices. The hypothesis results are accepted because all variables which indicate the GCM, CIT, PCM and TM have yielded the positive effects on the ICM practices in government agencies. Acknowledgement of these recommendations is imperative since the cash management practices have the potential to thrive in Malaysia. It will also assist the organization in implementing cash management practices more efficiently including the effectiveness, accountability, transparency and quality.</p><p> </p><p><em>Keywords – </em><strong>Cash Management Practices, Green Cash Management (GCM), Cash in Transit (CIT), Physical Cash Management (PCM), Talent Management (TM).</strong> <em></em></p> Ikraam Bin Rosli Copyright (c) 2020 The Journal of Technology Management and Technopreneurship (JTMT) Wed, 02 Dec 2020 00:00:00 +0000 THE EFFECTIVENESS OF ADVERTISING IN DIGITAL MARKETING TOWARDS CUSTOMER SATISFACTION <p>The advertising in digital marketing nowadays more closer to the consumer so it highlight the relationship of the effectiveness advertising in digital marketing with customer satisfaction. This research aim to investigate the effectiveness of advertising in digital marketing towards customer satisfaction in Melaka, Malaysia. This study had been mainly adopted from SERVQUAL model. Thus, Tangibility features, Reliability, Responsiveness, Assurance and Empathy were the focused factor in this research. Quantitative data had been collected through the questionnaire. A total of 384 respondents who live in Melaka City area were participated in this research by using simple random sampling techniques. Software Package for Social Science (SPSS) was used to analyse the collected data. The data analysis techniques that conducted in study were descriptive analysis, Pearson correlation and multiple regression analysis to describe the variables numerically and found out the relationship between independent variables and dependent variable. The results showed that all the factors had significantly influenced customer satisfaction toward advertising in digital marketing. Assurance was the most influencing factor and all the research objectives had been achieved in this study. The findings would contribute for practitioners to have a clear understanding and become more consumer-sensitive to create positive attitude from consumers. Implications and recommendations for further research were also mentioned in this study.</p> Mohammed Hariri Bakri Copyright (c) 2020 The Journal of Technology Management and Technopreneurship (JTMT) Wed, 02 Dec 2020 00:00:00 +0000 THE FACTORS INFLUENCE RETAILERS’ ACCEPTANCE TOWARDS THE ADOPTION OF INFORMATION TECHNOLOGY IN RETAIL SECTOR IN MALAYSIA <p>There is a significant influence does by information technology on retail sector especially in urban areas in Malaysia. In order to boost sales and revenue, Malaysian retailers are implementing advanced IT solutions in their way to operate their business and transactional system. But the technological gap between the traditional retail sector and the modern technological business of retail sector has been occur due to the technology advancement in Malaysia. Many of companies in Malaysia has improve their information system to adapt for the Goods and Service Tax (GST) starts from April, 2015 to enhance their business operation and efficiency. There are still some factors that need to concern before the retailers acquire to purchase a new information technology to their organization. In the interest to know more details about this, this research will focus on the factors influence the retailers’ acceptance towards the adoption of information technology in retail sector in Malaysia. The main objectives of this research to find out the factors of attitude towards the behaviour, subjective norm, perceived behavioral control, perceived usefulness and perceived ease of use to test the relationship between the retailers’ acceptance towards the adoption of information technology in their retail business. All of the factors are retrieved from the Theory of Planned Behavior (TPB) and Technology Acceptance Model (TAM). This quantitative research has selected 384 of persons engaged in retail sector in Malaysia as the respondents to complete the research and data analysis was done by using SPSS. The result from this study indicates that in overall, respondent agreed that all of the independent variables (attitude towards the behavior, subjective norms, perceived behavioral control, perceived usefulness and perceived ease of use) are shown important factor that have significance influence to the retailers’ acceptance towards the adoption of information technology in retail sector while the most significance influence factor is subjective norm.</p> Mohammed Hariri Bakri Copyright (c) 2020 The Journal of Technology Management and Technopreneurship (JTMT) Wed, 02 Dec 2020 00:00:00 +0000 ANALYZING CUSTOMER SATISFACTION IN SERVICE QUALITY AT THE MALAYSIAN GREEN HOTEL <p>The service quality in The Green hotel sector is a crucial determination toward a thriving market. The current trend of<br />enhancing good quality management in the Green hotel industry affect the goal of competitive advantage between the Green<br />Hotels. The conceptual model of service quality is needed to understand the provenance of service quality and potential<br />gaps in quality. The study aims to help the Green hotel to measure the service quality by using the SERVQUAL model.<br />The study consists of five independents variables which are tangible, empathy, reliability, assurance, and responsiveness,<br />while the dependent variable is customer satisfaction. The survey data was collected from 155 respondents were analyzed<br />using Statistical Package from the Social Science (SPSS 25.0). This research uses the cluster sampling technique as<br />probability sampling. The findings of this research contribute to the Green Hotels sector as well as the government,<br />specifically on Malaysian tourism industry and sustainability.</p><p> </p> Nurulizwa abdul rashid Copyright (c) 2020 The Journal of Technology Management and Technopreneurship (JTMT) Wed, 02 Dec 2020 00:00:00 +0000 DETERMINANT SERVICE QUALITY ONLINE BANKING TOWARDS YOUNG USERS IN MELAKA <p>Online banking is becoming a new focus as the number internet users is increasing globally and its benefits. This study aimed to determine the quality service on online banking towards young users in Melaka. The important of this research was to ensure that bank institutions provide the best services to their customers. By late October 2018, total online banking subscribers totalled 29.0 million representing 90.5% of Malaysia's total population using online banking services offered by 32 local and international banks. The research carried out to get the view what are the services that needed by the online banking user to be implement by the bank institutions. Furthermore, delivering high quality services is a way bank institution manage to improve their customer relationships. In this research, data was collected through questionnaire, research strategy was survey with total 384 respondents and the analysis is carrying out using Statistical Package for Social Sciences (SPSS) and Microsoft Excel. In addition, the result of this research showed of security and privacy service quality is the most significant relevance that affects young user perception in Melaka. From the results, it was proved that bank institutions provide good services to their customers. Data about consumers help bank institutions to define the need and identify the opportunities and threats for a service. Customer response was ultimate test of whether a service strategy will succeed.</p><p>.</p> Siti Norbaya Yahaya Copyright (c) 2020 The Journal of Technology Management and Technopreneurship (JTMT) Wed, 02 Dec 2020 00:00:00 +0000 THE CRITICAL FACTORS INFLUENCING CONSUMER SPENDING BY USING CREDIT CARD <p>In Malaysia, credit card outstanding balance is in a rise and credit card is used widely as a payment instrument. One of the reasons that contribute to the popularity of credit card is Malaysian consumers possessed a positive attitude towards the facility provided by credit cards. In this research, the researcher intended to study on the critical factors influencing consumer spending by using credit cards. Economics, social and technological factors are identified as the factors influencing consumer spending by using credit cards. Besides, descriptive and explanatory studies are applied in this study. This study is conducted using quantitative method. Primary data will be obtained using survey by distributing questionnaire to credit card holders. Furthermore, probability sampling will be applied for selecting 384 respondents. Pilot test, reliability analysis will be done to ensure the consistency of the data. In addition, the results obtained from respondents will be analysed using Statistical Package for Social Sciences (SPSS). Descriptive statistics, Pearson’s correlation coefficient and multiple regression analysis are used to test hypothesis developed by the researcher. From the result, economic, social and technological factors have significant relationship in influencing consumer spending by using credit cards and technological factor is the most significant factor influencing consumer spending by using credit cards. In future research, the researchers can use the proposed new conceptual framework to carry out the study or add other variables for the study.</p> Siti Norbaya Yahaya, Mohd Hafiz Bakar Copyright (c) 2020 The Journal of Technology Management and Technopreneurship (JTMT) Wed, 02 Dec 2020 00:00:00 +0000 THE FACTORS THAT AFFECTING CONSUMER INTENTION TO UTILIZE THE ELECTRONIC PAYMENT SYSTEM IN MALAYSIA <p>The Fourth Industrial Revolution digitizes Malaysia's payment system. Nothing is easy when it comes to the payment method except the electronic payment system. Most Malaysian consumers are not ready to embrace the electronic payment system. This paper aims to recognize factors affecting the consumer's intention to utilize the electronic payment system. Literature demonstrates that factors such as attitude, subjective norms, perceived ease of use, perceived usefulness and perceived security have an effect on the intention of customers to utilize the electronic payment system. The quantitative analysis was used by 394 respondents from all over Malaysia. Research findings show that attitude, subjective norms, perceived usefulness and perceived security have a significant relationship with customer's intention to utilize the electronic payment system but the perceived ease of use does not have a significant relationship with consumer intention to utilize the electronic payment system. The result also shows that perceived usefulness has the strongest influence on consumer intention to utilize the electronic payment system in Malaysia.</p> Hartini binti Azman Copyright (c) 2020 The Journal of Technology Management and Technopreneurship (JTMT) Wed, 02 Dec 2020 00:00:00 +0000