The Journal of Technology Management and Technopreneurship (JTMT) <p align="justify"><strong>The Journal of Technology Management and Technopreneurship (JTMT) (e-ISSN 2289-8158)</strong> is a refereed journal, published once a year by Faculty of Technology Management and Technopreneurship, UTeM. The first issue of <em><strong>JTMT</strong></em> was launched in December 2012. This journal is published annually in December. The primary purpose of the <em><strong>Journal of Technology Management and Technopreneurship (JTMT)</strong></em> is to publish are scholarly research articles in the fields of technology management and technopreneurship. As the official journal of the Faculty of Technology Management and Technopreneuship (FPTT), Universiti Teknikal Malaysia Melaka (UTeM) the <em><strong>JTMT</strong></em> is recognized as a primary instrument for projecting and supporting the goals and objectives of this university, which include scholarly research and the free exchange of ideas. <em><strong>JTMT</strong></em> is a journal with an international coverage aims to become a leader in the field of technology management and small business research.</p><p align="justify">High-quality papers are now invited for submission in the following areas of interest:<br />• Technology Management<br />• Technopreneurship<br />• Human Resource Management<br />• International Business<br />• Marketing<br />• Strategic Management<br />• Operations Management<br />• Management and Organization Studies<br />• Entrepreneurship and Small Business Management<br />• Business and Management<br />• Quality and Performance Management<br />• Supply Chain Management<br />• Innovation Management<br />• Systems, Tools and Platforms for Innovation Management<br />• Other related topics</p><p align="justify">JTMT is currently abstracted and indexed in Google Scholar; MyJurnal</p> en-US <span>Authors who publish with this journal agree to the following terms:</span><br /><ol><li><span>Authors retain copyright and grant the journal right of first publication with the work simultaneously licensed under a </span><a href="" target="_new">Creative Commons Attribution License</a><span> that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal.</span></li><li>Authors are able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book), with an acknowledgement of its initial publication in this journal.</li><li><span>Authors are permitted and encouraged to post their work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of published work (See </span><a href="" target="_new">The Effect of Open Access</a><span>).</span></li></ol> (Mohammed Hariri Bakri) (Dr. Muhammad Imran Qureshi) Wed, 04 Aug 2021 00:00:00 +0000 OJS 60 Extending the Role of Technology Acceptance Model (TAM) with Perceived Risk and E-Customer Service <p>Technology has developed very rapidly, including technology in the financial world called Financial Technology (Fintech). One of the FinTech products in the online loan sector is Tunaiku. In Tunaiku transactions, there are always issues about high-security risks and lack of quality in customer service, which causes reduced customer satisfaction. Therefore, this study analyzes financial technology's customer satisfaction with the Tunaiku application case study in Greater Jakarta, Indonesia. This research used Extending of Technology Acceptance Model (TAM) with Perceived Risk and E-Customer Service. This research's variables are Customer Satisfaction and Intention to Use as dependent variables, while Perceived Risk, Customer Service, Perceived Usefulness, and Perceived Ease of Use as independent variables. This study population has ever used the Tunaiku application, and 127 respondents met these criteria. Data collection was done by distributing questionnaires online. A Partial Least Square – Structural Equation Model (PLS-SEM) was analyzed using SmartPLS. There are six accepted hypotheses, and one hypothesis is rejected: Perceived Ease of Use on Customer Satisfaction. The result indicates that Customer Satisfaction and Customer Service have a significant influence on Intention to Use. Therefore, Tunaiku must improve Customer Service and reduce security risks by providing much information on its applications, web, and social media.</p> Filda Rahmiati, Anastasia Jelitalia Copyright (c) 2021 The Journal of Technology Management and Technopreneurship (JTMT) Wed, 04 Aug 2021 00:00:00 +0000 An Insight of Customer's Behavior Intention to Use Self-Service Kiosk in Melaka Fast Food Restaurant <p>Self-service kiosks (SSKs) are mostly implemented and promoted to substitute traditional service encounters, and researchers have investigated the influencers of SSK acceptance. This research aims to determine important perceived variables in the use of self-service kiosks (SSK) to determine Malaysian's intention to conduct SSK. It would also be possible to display this research's results whether the consumer perceived SSK as a supporting role or already becoming a vital role in daily life. This study includes four independent variables: perceived Ease of use, perceived usefulness, need for interaction, and risk to measure the relationship towards behavioral intention on SSK. Secondary data was used for the literature review; the proposed research framework was the result after analyzing information from the literature review contributed by many researchers. Technology Acceptance Model (TAM) model was adopted for the study with some modifications. It added more perceived factors that have been proven to be significant to SSK in other researchers' research. Primary data was collected from 150 questionnaire surveys using probability sampling technique – cluster sampling method, through the questionnaire. The findings of this study contribute to business management as well as the government.</p> Susandra Ketimin, Nurulizwa abdul rashid, Samer Shami Copyright (c) 2021 The Journal of Technology Management and Technopreneurship (JTMT) Wed, 04 Aug 2021 00:00:00 +0000 PATTERNS OF SUSTAINOPRENEURSHIP IN GREEN TECHNOLOGY VENTURES: THE CONCEPTUAL STUDY <p>Entrepreneurship, when combined with the innovation for sustainability, is otherwise called ‘sustainopreneurship’. The orientation between mission and cause is the main difference between entrepreneurship and sustainopreneurship. This paper examines how innovative solutions to business sustainability challenges are given by green tech entrepreneurs through applying the effectuation theory. This research aims to develop a pattern for entrepreneurs in green technology ventures by investigating case studies in a few of green tech firms in Malaysia that is more appropriated to the green services and products that can vigorously be grown to uncover and form innovations to accustom sustainable-related issues. In this research, sustainopreneurship was considered as the best concept to be used. There has been a growing number of research and developed interest towards understanding the factors behind green growth over the last few years. From the findings of the research, a sustainopreneurship model is developed that may be used with the effectuation theory to aid the sustainable green technology environment. This study developed a model by looking at the different patterns in companies that adopt green tech in ventures and companies that do not adopt green tech. Then, the research goes further by examining case studies in any firm chosen involved in the green tech sector. The concept of sustainopreneurship for green technology ventures is assumed by the theory of effectuation, in which the aim is practice positive social change through building a better environment within a community.</p> Amiruddin Ahamat Copyright (c) 2021 The Journal of Technology Management and Technopreneurship (JTMT) Wed, 04 Aug 2021 00:00:00 +0000 Impact of Macroeconomic Conditions on Financial Efficiency of Microfinance Institutions: Evidence from Pre and Post-Financial Crisis <p class="Els-body-text"><span lang="EN-US">Since the financial crisis of 2007–2009, a very tough situation has been encountered across the financial sector. The crisis has shown that it has hampered economic development, including banking institutions. The effect of the crisis is not excluded from the operations of the MFIs, as it today constitutes an integral part of the financial system. This paper intends to analyse the pre-crisis and post-crisis financial efficiency levels of the MFIs as the first focus. Next, to examine the effect on the financial efficiency level in both crisis periods upon macroeconomic conditions. Data were collected from 166 MFIs of ASEAN 4 countries from 2000-2007 (pre-crisis) and 2010-2017 (post-crisis), comprising the Philippines, Vietnam, Cambodia, and Indonesia. The first phase of the analysis uses Data Envelopment Analysis to determine financial efficiency levels. The second phase employs Multivariate Panel Regression Analysis to examine the effect of macroeconomic conditions towards the level of financial efficiency obtained in the first phase. The first-phase review results indicate that the post-financial crisis efficiency score is barely higher than the pre-crisis efficiency score. This means that MFIs are financially efficient during crisis occurrences and afford to support the operation over a long-term basis. In the second phase, the regression analysis provides mixed findings, both significant and insignificant macroeconomic conditions affecting the financial efficiencies of MFIs. The insignificant results show the consequences of the crisis that some variables were unable to clarify the first-phase variance in the efficiency score of MFIs. Generally, the findings of this study will assist the microfinance industry by preparing it better equipped for any potential crisis. This is important because of the MFI's role in assisting the poor to ensure they are pulled out of a circle of poverty.</span></p> Sarah Roslan, Nurazilah Zainal, Jamilah Mohd Mahyideen Copyright (c) 2021 The Journal of Technology Management and Technopreneurship (JTMT) Wed, 04 Aug 2021 00:00:00 +0000 Factor Affects Customer Behavior During Currency Depreciation In Johor Bahru <p class="Els-Abstract-text"><span lang="EN-US">Nowadays, Malaysia face on currency depreciation right now and many industries get negative impact from this current situation. This present study aims to study the most factor effect on customer buying behavior during currency depreciation in Johor Bahru and this factor include culture factor, personal factor, social factor and currency factor. First, several study about factor effect customer behavior, buying behavior and currency depreciation already obtain. In order to investigate the effects of currency depreciation on customer buying behavior in Johor Bahru, researcher selects the 384 customer as our sample framework. The data gathered were analyzed by using descriptive analysis. The finding shows that there is a significant relation between Culture Factor, Social Factor and Currency Factor (independent variable) and the Customer Buying Behavior (dependent variable). Researcher also recommends future researcher to focus one product to do a comparison of consumer buying behavior in different area of Malaysia like southern area of Malaysia and east coast Malaysia where Pahang, Terengganu, and Kelantan where there are culture difference.</span></p> Mohammed Hariri Bakri, Hartini Azman, Nurayati Dabas Copyright (c) 2021 The Journal of Technology Management and Technopreneurship (JTMT) Wed, 04 Aug 2021 00:00:00 +0000