The Mediating Roles Of Psychological Stress Towards The Relationship Between Organization Culture And Technology Acceptance

Abstract

Technology acceptance is the most crucial part of the organization since it can enhance productivity and efficiency along the process of performing the job. Having the most up-to-date technology allows the organization to stay competitive and give the highest quality service or products to end users. Technology aids the organization in keeping well-organized because the managers can easily supervise workplace activities. Many findings show that technology has made a significant contribution to the improvement of employees’ performance. Although it contributes numerous advantages to organization, constraints might exit, such as the resistance to making change. Usually, most employees resist change because they may not have the competence to use new technologies, especially when they have a negative side to the advancement of technology. Subsequently, technology acceptance is measured by employees’ perceptions, including the usefulness of technology, ease of use, and user satisfaction. Thus, it is important to address technology acceptance in the government sector. This study aims to find the mediating roles of psychological stress towards the relationship between organizational culture and technology acceptance. This study employes a quantitative approach, collecting data through structured questionnaires. The sample for this study consists of employees in selected government sectors, of which the respondents come from working groups such as professional, administration, clerical, service, and maintenance with the total sample size was 123. Data was quantitatively analyzed using SPPS software to establish demographic characteristics, data reliability and uncover connections between factors contributing to technology acceptance and the psychological stress factor as the mediating factor. The results demonstrate a significant relationship between the independent variables which are perceived of usefulness, ease of use, organizational culture and technology acceptance as the dependent variable among employees in the selected governments agencies. Employees believed that adopting technology improves their job performance and productivity and they were more inclined to accept technology that is easy to operate. In terms of organizational culture, role characteristics, work group functioning and supervision significantly influenced technology acceptance. However, the results also showed that psychological stress, represented by anxiety and daily life stress, does not mediate the relationship between organizational culture and technology acceptance. These findings suggest that organizational and technological factors play a more dominant role than psychological stress in determining technology acceptance behaviors among government employees. This study provides practical guidelines for policymakers and administrators to strengthen technology acceptance through supportive culture elements while minimizing unnecessary stressors in the workplace.